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Privacy policy

Dental laboratory “Josip Pecevski” with headquarters in Zagreb, Gračani Street 12, approved by the Ministry of Health, under registration number
Registration subject (MBS): 80524141, personal identification number (OIB): 45958213530 (hereinafter referred to as the “laboratory”) is the controller of your personal data.
The term “user” or “respondent” in these Privacy Rules refers to all persons to whom the laboratory’s health services are provided or have been provided, laboratory clients, as well as all other persons who have given their consent to receive laboratory information for themselves or for children under the age of 16 as guardians.
The laboratory collects the minimum amount of personal data possible and uses it exclusively for the purpose for which it was collected and of which you have been informed. Similarly, the laboratory does not share data with third parties without informing you about this. The laboratory always strives to process and store your data only for as long as is necessary for the purposes for which it was collected or as required by a contract or applicable law.

1. Data we collect

The laboratory collects various types of data in order to provide quality services, namely (a) data collected from you directly through forms on the laboratory premises, via forms on the website www.dentique-lab.com, via email, social networks or by telephone, (b) data collected about your use of the laboratory’s services and (c) data collected from third parties.

The laboratory collects the following categories of data from you:

identification data (names and surnames, gender, fingerprint or biometric scan data of the jaw, picture)

  • contact information (e-mail address, telephone number, mobile phone number)
  • health data and information (medical findings of the dental system, medical history
  • dental system, data on diagnoses within the ear cavity, jaw procedures, etc.)
  • administrative data (bank card details, payment receipts, etc.)
  • other information that you voluntarily provide to us as a user of our services

The laboratory also processes your data and/or your child’s data, if the child is under 16 or 18 years of age, depending on the purpose of the processing, and you are the holder of parental responsibility.
The laboratory collects data about your use of the website www.dentique-lab.com, or about the way you use the website.
We need such data to ensure the adequate and high-quality operation of the website www.dentique-lab.com and to provide you with quality services, and to act in accordance with our legitimate obligations and in accordance with our legitimate interest in providing and continuously improving the services we provide to you.
The website www.dentique-lab.com uses so-called cookies.
Furthermore, the laboratory may collect information about your geo-location. Such information may become available when you browse and use the website www.dentique-lab.com based on your IP address or GPS data on your device. Such information is used to improve our services and ensure the quality of the services we provide to you. The laboratory emphasizes that your
devices have the option of turning off or limiting the provision of information about your location, and which options you can freely use.
When collecting personal data, certain data may be stored by the Google Analytics platform, and you can learn more about which platform through the cookie policy.
For more information about the privacy policies of the Google Analytics platform, you can find out via the following link:

Some of our services available via the Internet allow you to contact the laboratory directly to ask questions and book appointments. In connection with these services, we may ask you for certain information about yourself so that you can use such services and so that the laboratory can act on your request. In such a situation, your personal information is necessary because without it the laboratory cannot act on your request and you will therefore be shown a form confirming that you are familiar with the privacy policy, which form must be checked. For example, in such a situation you may be asked for your e-mail address, first name, last name, mobile phone number, etc. Some services allow you to communicate with other people. These communications will be transmitted using our systems and stored in them.

In certain situations, the laboratory collects data about you using other Internet platforms and sources, which may be combined with other data that you make available to us. For example, in order to provide you with quality services tailored to your wishes and interests, the laboratory uses the Facebook Pixel tool that enables tracking of your activities on this website and transfers the same data to Facebook. As a result of the above, promotional messages and information may be sent to you via social networks that would be tailored to your wishes and interests according to the results of your search. In this way, you are enabled to use the services and be informed about services that you might not be regularly informed about.
informed, and the interest of which is to improve your user experience and improve the quality of the services provided to you by the laboratory. Such tools may be embedded in online content, videos and emails and may allow servers to read certain types of data from your device and allow them to see when you have viewed certain content or a certain email message, to determine the time and date when you viewed the label and IP address of your device. The laboratory and certain third parties use trackers for various purposes, including analyzing the use of the services and (together with cookies) and providing content and advertisements that are tailored to your needs and interests.
For more information about these tools, you can find information via the following links:

In addition to the above, the laboratory uses the WhatsApp chat tool for Internet live communication, which may also contain your personal data.
For more information, see here:

All interactive options, especially communication via private messages, chats, forums or other ways of sending messages or mutual communication, are of a public nature and do not have the status of confidential and verified information, therefore the laboratory can monitor and remove inappropriate content of the user’s communication without his knowledge and special approval. Given that POLICLINIKA does not necessarily control or authorize the content of messages or information that can be found on the www.dentique-lab.com website, the laboratory is not responsible for the actions taken by the user in any part of the www.dentique-lab.com website, as well as for the content that the user could post on it.
By accessing and using this website, you consent to the use of the tools described and other data on your device. You also agree that the laboratory and third parties may access cookies, local storage technologies, Pixel and data.

2. Why do we collect data and who is the data for? available

Your data is collected and processed for the following purposes:

  • for your use of services
  • for contacting regarding medical procedures;
  • to provide services and fulfill your requests;
  • in order to provide you with content and recommendations based on your activities on the website;
  • for advertising and sending promotional materials;
  • for the purpose of improving our business and developing the services provided to you;
  • to evaluate and analyze activities on this website, our market,
    users, products and services;
  • for the purpose of communicating with you;
  • to analyze how people (including you) who use our services and content in order to improve them and develop new products and services more adapted to the wishes of users;
  • for processing that is necessary to comply with the laboratory’s legal obligations,
  • for the purpose of informing the competent authorities and storing data in accordance with healthcare regulations,
  • for other purposes with your consent.

Your information will not be made public. We take special care in who we share your information with and will not share it with third parties for their own independent marketing or business purposes without your consent.
In the event of data transfer, we will take all measures to protect it and, if possible, necessary and reasonable, we will pseudonymize it or otherwise make it more difficult to associate it with you, and in exceptional situations we will try to completely anonymize your data in a situation where we assess that there is a risk to the preservation of your rights.
If required by law or a decision of an administrative or judicial body, data may be disclosed to competent authorities and other parties:

  • to comply with the law or to respond to mandatory legal process (such as a search warrant or other
    court order);
  • to verify or achieve compliance with the policies governing our services and
  • in order to protect the rights, property or safety of users, clients and the laboratory itself

In some cases, the laboratory may transfer personal data to countries outside the European Union and the European Economic Area, which have different and possibly lower standards of personal data protection than the standards prescribed in the Republic of Croatia. In such a case, the laboratory takes appropriate protective measures (e.g. the use of EU standard contractual clauses for the transfer of personal data to third countries) to ensure adequate protection of your personal data in accordance with the applicable rules on personal data protection.
For transfers that go beyond the legitimate interests of the laboratory and which by their nature do not fall under regular transfers and which are not necessary to ensure the security and high level of service provision of the laboratory, your consent will be requested.

The Laboratory uses and regularly improves its system for collecting and processing personal data, all to ensure its compliance with legal regulations and, of course, your security. In doing so, reasonable physical and technical data protection measures are used and efforts are made to follow technical achievements and guidelines of the authorities responsible for personal data, both at the Croatian and EU levels.
However, the laboratory must emphasize that due to the rapid development of technology, every user of the Internet system must be aware that no system is absolutely secure and that it is objectively impossible to predict in advance all the risks that may arise on the Internet. In particular, the laboratory cannot influence the shortcomings of services provided by third parties that are necessary for the existence of
this website. Unauthorized attacks on this website are always possible, and the laboratory makes reasonable efforts to minimize any risks that may arise.
In any case, the laboratory will persist in its efforts to make its personal data protection system as secure as possible.
Statement on the protection and collection of personal data and their use The Laboratory undertakes to provide protection to customers’ personal data, by collecting only necessary, basic data about customers/users that are necessary to fulfill our obligations; informs customers about the use of collected data, regularly gives customers the opportunity to choose how to use it
their data, including the ability to decide whether or not to have their name removed from lists used for marketing campaigns. All user data is strictly protected and is only accessible to employees who need the data to perform their jobs. All employees and business partners are responsible for respecting the principles of privacy protection.
In order to protect the personal data of the subjects, the laboratory takes appropriate protection measures that are in accordance with applicable regulations on the protection of privacy and personal data.
This includes requiring laboratory service providers to implement appropriate measures to protect the confidentiality and security of personal data of subjects. In its operations, the laboratory has implemented technical, physical and organizational measures to protect personal data of subjects against accidental or unlawful destruction, accidental loss, damage, alteration, unauthorized disclosure or access, and all other forms of unlawful and/or excessive processing.

3. Other

If, despite the content of this privacy and personal data protection statement, certain things are still unclear to you, or if you believe that certain details have not been sufficiently explained to you, please feel free to contact our Data Protection Officer with your reasonable inquiries. He or she will, in accordance with objective possibilities, endeavor to answer all reasonable inquiries and, in cooperation with our technical services, always endeavor to provide you with all reasonably available information in order to ensure that you are informed.
According to applicable laws, we are obliged to inform you that you have the right to lodge an objection to the processing of your personal data, both to the laboratory and to the Personal Data Protection Agency. At your request, the laboratory will provide you with information on how personal data is processed. If personal data is inaccurate, it will be corrected at your request. In that case, as in other cases provided for by applicable regulations, you may request the restriction of processing. You also have the right to request the transfer of your data to another controller. Our personal data processing officer will examine all your inquiries and, if possible, try to respond to them within 30 days, provided that your request is legally justified. The dynamics of the response depends on the nature of your inquiry and generally on the quantity and nature of other possible inquiries. In the case of unreasonable, excessively detailed, frequently repeated and otherwise unreasonably difficult inquiries, the laboratory reserves the right to charge you a reasonable fee for responding to your inquiry. In the most exceptional situations, the laboratory will refuse to respond to your inquiry.


The DPO laboratory is:
Joseph Pecevski
Phone: +359 95 355 1668
Email: info@dentique-lab.com